Terms and Conditions
Last updated: February 23, 2026
These Terms and Conditions (“Terms”) govern the provision of services by Aspen Technology Labs, Inc. (“Aspen Tech Labs,” “ATL,” “we,” “our,” or “us”) to its clients (“Client” or “you”). By entering into an Order Form or service agreement with Aspen Tech Labs, Client agrees to these Terms.
1. Overview
Aspen Tech Labs provides structured job posting data, labor market intelligence, business intelligence services, and related data delivery solutions, including but not limited to JobsIndex and JobMarketPulse.
These Terms describe the rights and obligations of both parties in connection with data delivery, subscription services, billing, suspension, and termination.
2. Data Delivery Policy
This Data Delivery Policy outlines the terms under which structured job data and related services are delivered to Client.
2.1 Data Delivery Formats
Aspen Tech Labs may deliver data in various formats, including but not limited to:
- API access
- JSON
- XML
- CSV
- S3
- SFTP
- Other mutually agreed formats
If Client requests changes to format, schema, or delivery configuration due to changes in its systems or requirements, Aspen Tech Labs will use reasonable efforts to accommodate such requests. Additional fees may apply and will be agreed upon prior to implementation.
2.2 Data Delivery Frequency
Unless otherwise specified in the applicable Order Form:
- Data is delivered and refreshed on a daily basis.
Delivery frequency may be increased (e.g., multiple daily updates, intraday delivery, pre-market delivery, or custom intervals) pursuant to a written agreement between Aspen Tech Labs and Client.
All delivery timing terms are defined in the applicable Order Form or Statement of Work.
2.3 Timely Service Provision
Aspen Tech Labs will use commercially reasonable efforts to provide data delivery services in accordance with agreed schedules. While Aspen Tech Labs maintains high-frequency collection and validation processes, uninterrupted service is not guaranteed.
2.4 Scheduled Downtime and Maintenance
Aspen Tech Labs may perform scheduled maintenance that may temporarily impact service availability. Reasonable efforts will be made to:
- Provide advance notice where practicable
- Schedule maintenance during off-peak hours
In the event of unscheduled downtime or service interruption, Aspen Tech Labs will use commercially reasonable efforts to notify Client and restore services promptly.
2.5 Additional Fees
Changes to delivery format, frequency, scope of coverage, or integration complexity may result in additional fees. Any such fees will be:
- Communicated in advance
- Mutually agreed upon in writing
- Reflected in an updated Order Form or invoice
3. Term and Termination
3.1 Initial Term and Renewal
The initial service term is specified in the applicable Order Form.
Unless otherwise stated in the Order Form:
- Subscriptions automatically renew for successive monthly or annual terms.
- Either party may terminate the agreement effective at the end of the then-current term by providing at least thirty (30) days’ written notice prior to renewal.
Client may terminate service effective on the anniversary date of the contract, subject to the notice requirements above.
3.2 Notice of Non-Renewal
Unless otherwise specified in the Order Form, either party must provide at least thirty (30) days’ written notice of non-renewal to prevent automatic renewal.
3.3 Early Termination
If Client elects to terminate services prior to the end of the contracted term:
- All prepaid fees are non-refundable.
- Client remains responsible for all unpaid fees due through the end of the current contractual term.
Minimum account fees or other contractual financial obligations remain enforceable.
4. Suspension of Services
4.1 Suspension for Prohibited Use
Aspen Tech Labs may suspend access to services without prior notice if Client:
- Uses data in violation of applicable local, state, federal, or foreign laws;
- Uses data in violation of contractual restrictions;
- Engages in prohibited redistribution, resale, or misuse of structured job data.
4.2 Suspension for Non-Payment
If payment is not received when due:
- Aspen Tech Labs will provide written notice of non-payment.
- If full payment is not received within ten (10) days of notice, services may be suspended.
Services will not be suspended while the Client is reasonably and in good faith disputing charges and cooperating to resolve the dispute.
Aspen Tech Labs may charge a reactivation fee following suspension for non-payment.
5. Fees and Refund Policy
5.1 No Refunds
All fees paid under any contract, Order Form, or service agreement with Aspen Tech Labs are non-refundable.
This includes, but is not limited to:
- Setup fees
- Subscription fees
- Data delivery fees
- Integration fees
- Custom development charges
Once payment has been processed, it cannot be refunded.
5.2 Billing Cycle
Unless otherwise specified in the applicable Order Form:
- Services operate on a monthly billing cycle.
- Annual billing arrangements may be agreed upon separately.
5.3 Acknowledgment of Non-Refundable Fees
By entering into an agreement with Aspen Tech Labs, Client acknowledges and agrees that:
- Fees are non-refundable.
- This policy is a fundamental component of the service agreement.
- The fee structure reflects the cost of infrastructure, collection, validation, and delivery services.
5.4 Exceptions
There are no exceptions to Aspen Tech Labs’ refund policy unless explicitly stated in a signed agreement.
Clients are encouraged to review all contractual terms prior to entering into an agreement.
6. Data Usage and Restrictions
Unless otherwise agreed in writing:
- Data provided by Aspen Tech Labs is licensed, not sold.
- Client may not resell, redistribute, sublicense, or publicly distribute data without prior written consent.
- Data may only be used for the purposes defined in the applicable agreement.
Additional usage restrictions may apply as defined in the Order Form.
7. Limitation of Liability
To the maximum extent permitted by law:
- Aspen Tech Labs shall not be liable for indirect, incidental, special, or consequential damages.
- Total liability under any agreement shall not exceed the total fees paid by Client during the twelve (12) months preceding the claim.
Structured job posting data is provided for informational and analytical purposes. Aspen Tech Labs does not guarantee financial performance, investment outcomes, or business results derived from the use of its data.
8. Contact Information
If you have any questions regarding these Terms, please contact:
Aspen Technology Labs, Inc.
600 E. Hopkins, Suite 303
Aspen, CO 81611
Email: inquiry@aspentechlabs.com
Phone: +1 970 429 5808